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Responding to Online Reviews: A Foolproof Guide for Restaurants & Hotels

Best practices for managing your reviews on Yelp, Google, Trip Advisor, and more.

Your Instructor


Jay Skowron
Jay Skowron

Jay Skowron is the Founder and Principal of Hospitality Defender, specializing in social media marketing, online review management, websites, and process consulting. Jay has worked in the hospitality industry for over two decades and is passionate about helping restaurants and other hospitality businesses with guest satisfaction. Jay has been quoted in several articles and books, including The Everything Guide To Customer Engagement. He can be reached at [email protected].


Frequently Asked Questions


When does the course start and finish?
The course starts now and never ends! It is a completely self-paced online course - you decide when you start and when you finish.
How long do I have access to the course?
How does lifetime access sound? After enrolling, you have unlimited access to this course for as long as you like - across any and all devices you own.
What if I am unhappy with the course?
We would never want you to be unhappy! If you are unsatisfied with your purchase, contact us in the first 30 days and we will give you a full refund.

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